Job Description

Director, Client Organizational Effectiveness

Serves as a strategic learning partner, consultant, and advisor to clients regarding organizational effectiveness, leadership development, team effectiveness, change management, customer service, and other organizational effectiveness solutions.

Essential Functions:

• Directs end-to-end client solutions and implementations including needs analysis work, team building, executive assessment, executive coaching, and facilitation to ensure their organizational goals are achieved
• Identifies client improvement opportunities and innovative approaches to talent development
• Collaboratively develops proposals with Business Development team to meet client needs
• Researches and secures emerging organizational development/training tools, content, and technology to provide to clients
• Collaboratively designs new and innovative client programming, solutions, and consulting services
• Manages the resources, staff, and vendor relationships required to implement client solutions
• Oversees the unit's budget, and manages revenues and expenses using organizational budget control processes
• Serves as subject matter expert in the areas of organizational effectiveness, leadership development, team effectiveness, change management, and customer service through continued professional development
• Collects client feedback (learner satisfaction to organizational impact) and uses it to make continuous improvements to products and services as needed
• Partners with Integrated Communications team to develop essential marketing collateral, sell sheets, web content, and trade show materials to execute marketing and sales strategies
• Networks with professional organizations and members to expand the Corporate College brand and product/service lines
• Expands relationships with key decision makers and strategically promotes use of Corporate College services within client's organization
• Builds, develops, and maintains positive consultative relationships and increases loyalty with clients
• Performs other duties as assigned

Required Qualifications:

• Bachelor's degree in Organizational Development, Industrial Organizational Psychology or related field
• Minimum of five years of demonstrated full-time experience in designing and implementing successful organizational development initiatives
• Demonstrated consulting experience
• Demonstrated experience in adult learning
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

Knowledge, Skills, and Abilities:

• Possesses comprehensive knowledge of Organizational Effectiveness theories, concepts, and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
• Demonstrated advanced Project Management
• Possess strong organizational, time-management skills, and is results-oriented
• Possess strong commitment to providing excellent customer service
• Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork
• Demonstrated ability to develop, foster and cultivate relationships, create opportunities, and solve problems
• Possess excellent written, verbal, and interpersonal communication skills
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality
• Ability to meet or exceed identified revenue forecasts
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Must be a driven and energetic self-starter
• Demonstrates consultative selling techniques
• Ability to understand customer needs
• Ability to engage customers through professional presentations
• Ability to develop, foster and cultivate relationships, provide extraordinary customer service, and follow through
• Demonstrated success working in team environments
• Strong business, analytic and problem-solving skills
• Demonstrated financial analysis acumen
• Sensitivity to appropriately respond to the needs of the community

Competencies:

Critical Competencies:

• Customer Service
• Collaboration
• Results Focus

Very Important Competencies:

• Communication
• Time Utilization
• Quality of Work

Important Competencies:

• Adaptability
• Continuous Improvement

Preferred Qualifications:

• Master's degree in Organizational Development, Industrial Organizational Psychology or related field
• Demonstrated private sector experience in a position related to Organizational Development
• Professional certifications in areas of leadership, coaching, etc.
• Demonstrated experience with use of assessment tools
• Demonstrated experience with employee selection methodologies including job analysis and pre-employment assessment

Physical Demands/Working Conditions:

• The work is performed in a normal, professional office environment.
• The work area is adequately lighted, heated, and ventilated.
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

Target Starting Salary Range: $77,000 to $87,000. The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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