Job Description
IT Help Desk Specialist
This is an exceptional opportunity to work with an Oil&Gas Services company in San Antonio, Texas
Job Description:
Pay Rate: $22.86 / hour plus overtime, Medical, Dental and Vision under a W-2 Contract to Hire
Provides Tier 1 (intermediate level) maintenance and support for desktop computers and laptop computers.
Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.
• Unpacking and configuring new hardware
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for desktop computers, laptop computers and computer peripherals
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.
Minimum Qualifications
• Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university
• Relevant work experience in an IT Technical environment.
• Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
• Familiar with LCD projectors and TV/Monitor.
• Basic knowledge of setup, support, and maintenance of printers, and plotters.
• Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
• Ability to develop and maintain working relationships with customers and support teams.
• Strong analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills
• Ability to make recommendations and independent decisions.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
Note that if you get hired you must undergo a background check, a driving records check and a drug screening
Company DescriptionUpTalent provides a full suite of talent solutions that solves every workforce challenge. We empower business success while consistently delivering an unsurpassed quality experience.
UpTalent provides a full suite of talent solutions that solves every workforce challenge. We empower business success while consistently delivering an unsurpassed quality experience.
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